Effective Date: November 23, 2023
1. Introduction Welcome to Discovery Tours, accessible at www.discoverytoursegypt.com. As your premier Destination Management Company (DMC), we take the responsibility of protecting your personal information seriously. This Privacy Policy is designed to inform you about our practices regarding the collection, use, and disclosure of the information you provide during your interactions with our services.
2. Contact Information If you have any questions or concerns about our Privacy Policy or data practices, please contact us at:
3. Information We Collect To offer personalized travel experiences, we collect data in the following categories:
3.1. Personal Information: Such as your full name, email address, and phone number, which you provide when you register, fill out a contact form, make reservations, or make an enquiry.
3.2. Travel Details: Including your travel dates, destinations, the names of experiences or tours booked, accommodation details, and the names of guests traveling. This is to manage your bookings and keep you updated about your travel itinerary.
3.3. Payment Information: For transactions, we use Stripe for secure online payments. You may opt to save your payment details for future convenience. We also accept bank transfers, which are subject to our secure processing standards.
4. How We Use Your Information We use the information collected for various purposes:
4.1. Booking and Reservations: To confirm and manage your travel arrangements, including tours, flights, and accommodations.
4.2. Customer Support: To provide assistance and manage your inquiries, ensuring a seamless travel experience.
4.3. Marketing and Communication: To send you updates, travel tips, exclusive offers, and promotions. You may opt-out at any time through the unsubscribe link in our communications.
4.4. Service Improvement: To understand how our services are used and to make improvements, we analyze usage patterns and gather feedback.
5. Data Security We implement robust security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and secure socket layer (SSL) technology. However, please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
6. Data Sharing and Disclosure Your personal information is not sold or rented to third parties. We may share information with:
6.1. Service Providers: Including payment gateways and accommodation providers, solely for the purpose of fulfilling the services requested by you.
6.2. Legal Obligations: If required by law, we may disclose your information in response to lawful requests by public authorities.
7. Children’s Privacy Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without proper parental consent.
8. Changes to this Privacy Policy We reserve the right to update or change our Privacy Policy at any time. Your continued use of our Service after we post any modifications will constitute your acknowledgment and consent.
9. Additional Policies Refer to the following policies for more details on specific topics, available on our website:
10. Contact Us For further information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected].
